Refund policy
This Return & Refund Policy is issued by Adon Nutratech Pvt. Ltd. A company incorporated under the Companies Act, 2013.
By placing an order on our website, you agree to the terms mentioned below.
No Returns Policy
Due to the consumable nature of our products, Briks does not accept returns, exchanges, or refunds once an order has been delivered and accepted.
This policy helps us maintain strict quality, hygiene, and safety standards, as we cannot verify how products are handled or stored after delivery.
By purchasing from Briks, you acknowledge and accept this no-return policy.
Exceptions
If you receive a damaged, defective, or tampered package:
- Please contact us within 24 hours of delivery
- Share clear photos/videos of:
-
- The outer packaging
- The shipping label
- The product received
- Email all details along with your order number to: support@briks.life
If visible damage is noticed at the time of delivery, we recommend refusing the package.
Incorrect Product Received
If you receive the wrong product:
- Contact us within 24 hours of delivery
- Share your order number and clear photos of the received item
Claims raised after 24 hours of delivery may not be eligible for review.
Order Cancellation
Once an order is placed, it cannot be cancelled.
If you no longer wish to receive the order, you may refuse delivery at the time it arrives by marking the package as: “REFUSED — RETURN TO SENDER”
Please ensure the package is unopened and undamaged.
Refund Process
Approved refunds, if applicable, will be processed to the original payment method within 5–7 business days after review and approval.
Refund timelines may vary depending on your bank or payment provider.
Contact Us
For any return, refund, or delivery-related concerns, please contact:
support@briks.life